Effective May 2021, the Township of Zorra will utilize the services of Municipal Enforcement Unit for all municipal by-law enforcement complaints. Township staff will remain available at the Municipal Office to respond to inquiries and provide routine by-law related information to members of the public. Upon receipt of a formal complaint, Municipal Enforcement Unit will respond and follow up accordingly.
Municipal Enforcement Unit is an independent service provider. They have been providing by-law enforcement services for various municipalities throughout southwestern Ontario for many years. Municipal Enforcement Unit officers are carefully selected and must have security or law enforcement training or have previous employment in the law enforcement or military fields.
The goal of Municipal Enforcement Unit is not to penalize residents of the community, but to achieve compliance to local by-laws through education and the delivery of information to help residents ensure compliance. Compliance with municipal by-laws is intended to preserve the quality of life within the community to which each resident is entitled. Respecting the rights of our neighbours is an important aspect of community living. However, at times, boundaries may be crossed and it is up to our municipal enforcement officers to investigate complaints received from the public about the alleged violation.
It is the philosophy of Municipal Enforcement Unit that willing compliance is always the preferred outcome.
By-law enforcement complaints will continue to be required to be received in writing. The complaint form is available on the Township’s website on the Forms page. The complaint form may be printed out and completed manually or submitted online. Please note that anonymous complaints will not be responded to – all complainant information will be kept strictly confidential.
The process for handling by-law enforcement complaints has been updated to reflect the new role of Municipal Enforcement Unit. A flow chart was created to make the process easy to follow. View the flowchart here.