Township Staff

We strive to make Zorra better by doing our part. In Zorra, we take great pride in maintaining our exceptional rural lifestyle, made possible by our highly engaged community and government. Our location allows residents and businesses to enjoy a small village atmosphere with abundant green space, easy and fast access to big city amenities and large consumer markets. Zorra is progressive, environmentally conscious, economically strong and prosperous. Our highly productive rural land provides a solid foundation for successful and varied agriculture and food production. In Zorra Township, we care.

Zorra Staff are available to assist with any question or problem you may have. Expand the sections below to view the contact information for our various departments. Have a general inquiry? Call the office at 519-485-2490 or send an email to our administration office.

Office of the Chief Administrative Officer

The Chief Administrative Officer is responsible for overseeing the operation of all departments in the Township.

image of man

Chief Administrative Officer
Don MacLeod
Office of the CAO

Phone 519-485-2490 Ext 7226

Email Don MacLeod

Director of Finance
Diane Larder
Office of the CAO/Financial Services Department
Phone: 519-485-2490 Ext 7225
Email Diane Larder

Corporate and Protective Services Division

Director of Corporate and Protective Services
Karen Martin
Phone: 519-485-2490 Ext 7228
Email Karen Martin

Legislative Coordinator/Deputy Clerk
Alycia Wettlaufer
Phone: 519-485-2490 Ext 7250
Email Alycia Wettlaufer

Maggie McLaughlin

Corporate & Strategic Initiatives Coordinator

Maggie McLaughlin
Office of the CAO
519-485-2490 x 7255
Email Maggie McLaughlin

Lisa Teeple

Records Management Coordinator/Executive Assistant
Lisa Teeple
Phone: 519-485-2490 Ext 7229
Email Lisa Teeple

Customer Service Representative
Michelle McLellan
Phone: 519-485-2490 Ext 7221
Email Michelle McLellan

Development Planner
Spencer McDonald
Oxford County Planning Department
Phone: 519-539-0015 Ext 3205
Email Spencer McDonald

Zorra Logo By-Law Enforcement Officer
Dave Robertson
Phone 226-374-6795
Email Dave Robertson

Building Services Division

Manager of Building Services / Drainage Superintendent
Mike Hughes
Phone: 519-485-2490 Ext 7224
Email Mike Hughes

Matthew Paul Deputy Chief Building Official
Mathew Paul
Phone: 519-485-2490 Ext 7230
Email Mathew Paul

Nicole vanBreda Building Services Coordinator
Nicole van Breda
Phone: 519-485-2490 Ext 7231
Email Nicole van Breda

Financial Services Division

Director of Finance
Diane Larder
Office of the CAO/Financial Services
Phone: 519-485-2490 Ext 7225
Email Diane Larder

Deputy Treasurer
Kim Grogan
Phone: 519-485-2490 Ext 7270

Email Kim Grogan

image of Nicole Bowery Tax Collector

Nicole Bowery
Phone: 519-485-2490 Ext 7222

Email Nicole Bowery

Financial Services Clerk
Jenna Gallman
Phone: 519-485-2490 Ext 7237
Email Jenna Gallman

Public Services Division

photo of Steve Oliver Director of Public Services
Steve Oliver
Phone: 519-485-2490 Ext 7227
Email Steve Oliver

photo of Derek Collins Construction and Fleet Supervisor
Derek Collins
Phone: 519-485-2490 Ext 7260
Email Derek Collins

Operations Supervisor
Josh McKay
Phone: 519-485-2490 Ext 7265
Email Josh McKay

Recreation and Facilities Division

Manager of Recreation & Facilities
Sofia Caldwell
Phone: 519-485-2490 Ext 7243
Email Sofia Caldwell

Supervisor of Recreation & Facilities
Jason McEachnie
Phone: 519-485-2490 Ext 7244
Fax: 519-485-2520
Email Jason McEachnie

Recreation Programs & Services Coordinator
Ally Thompson
Phone: 519-485-2490 Ext 7242
Email Ally Thompson

Protective Services Division

Manager of Fire & Emergency Services / Fire Chief / CEMC
Joshua Doyle
Protective Services
Phone: 519-485-2490 Ext 7240 Cell: 519-617-4606
Fax: 519-485-2520 Email Josh Doyle

Embro Station

District Chief Matt Cockle
Phone: 519-485-2490 Ext. 7270
Email Embro Fire Department

Thamesford Station

District Chief Andy Martin
Phone: 519-485-2490 Ext. 7275
Email Thamesford Fire Department

Uniondale Station

District Chief Scott Matheson

Phone: 519-485-2490 Ext. 7280
Email Uniondale Fire Department

Customer Service Standards

The Township of Zorra Strategic Plan identifies “Strengthening our Customer Service” as one of the strategies under “We are an engaged community” goal.

The Township of Zorra is committed to providing a high standard of service to all customers. Customers include staff, residents, business owners, visitors and other stakeholders.

The standards outlined in this document are a reflection of “Strengthening our Customer Service” and the Township’s commitment to:

Provide exceptional customer service
Enhance communications with customers and staff
Reduce calls and inquiries from being “bounced around” internally
Provide service excellence at all levels within the Township and focus on the key drivers of customer satisfaction to:
- Respond and acknowledge receipt of customer contact within a reasonable time frame
- Provide accurate information and/or the avenue for the customer to receive it
- Provide fair and consistent treatment
- Be polite and respectful
- Provide a response and ensure completeness of service or request
Align with the Corporate values:
- Trust - The trust between community members is what makes Zorra an inclusive community. Community trust is built through sensible planning, reliable services and public engagement.
- Respect - The residents of Zorra come from diverse backgrounds. It is through respect for the varied backgrounds and experiences that common ground can be achieved.
- Innovation - Zorra must a community which embraces change. It must remain open to all ideas to become a flexible, progressive municipality which can successfully anticipate and adapt to changing environments.
- Accountability - Council and staff must be accountable to Zorra residents and be responsible for actions and inactions.
- Teamwork - We will work cooperatively at all levels of the organization and community to accomplish the Township's objectives and to provide our residents with quality service.
- Transparency - We will conduct all affairs for the Township openly and with complete transparency, except where prohibited by law.These guidelines set minimum standards to communicate with customers efficiently and respectfully.

Response Times

Telephone

Customer calls are returned as soon as possible when they are received. As a general rule, telephone calls will be returned within two (2) business days.

Staff’s response, within two business days, may not provide a complete resolution, but will be an acknowledgement that the message has been received. Staff should also provide an indication of any further action that will be taken to resolve the issue.

Email

Customers will receive an initial response to an email inquiry within two (2) business days. This refers to both internal and external communication.

Written Correspondence
Customers will receive a response to a general inquiry within five (5) business days.

Social Media

The Corporate Services Department is responsible for monitoring and responding to social media on behalf of the Township of Zorra. Responses will be dealt with during normal working hours.

Complaints/Compliments

When customer service standards have not been met, such as phone calls or emails not returned within two working days, please email us with details. Detailed information should be provided such and email trails or details of correspondence.

Where staff have excelled in providing customer service, it is important that we be made aware. This will assist in tracking and improving our customer service. Emails can be sent to report excellent customer service.

Detailed reporting on our customer service will be reviewed annually by Council and senior staff.

Township Staff

Embro Station

Thamesford Station

Uniondale Station

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