Township Staff

The Township of Zorra Strategic Plan identifies “Strengthening our Customer Service” as one of the strategies under “We are an engaged community” goal.

The Township of Zorra is committed to providing a high standard of service to all customers. Customers include staff, residents, business owners, visitors and other stakeholders.

The standards outlined in this document are a reflection of “Strengthening our Customer Service” and the Township’s commitment to:

• Provide exceptional customer service
• Enhance communications with customers and staff
• Reduce calls and inquiries from being “bounced around” internally
• Provide service excellence at all levels within the Township and focus on the key drivers of customer satisfaction to:
  • Respond and acknowledge receipt of customer contact within a reasonable time frame
  • Provide accurate information and/or the avenue for the customer to receive it
  • Provide fair and consistent treatment
  • Be polite and respectful
  • Provide a response and ensure completeness of service or request
• Align with the Corporate values:
  • Trust - The trust between community members is what makes Zorra an inclusive community. Community trust is built through sensible planning, reliable services and public engagement.
  • Respect - The residents of Zorra come from diverse backgrounds. It is through respect for the varied backgrounds and experiences that common ground can be achieved.
  • Innovation - Zorra must a community which embraces change. It must remain open to all ideas to become a flexible, progressive municipality which can successfully anticipate and adapt to changing environments.
  • Accountability - Council and staff must be accountable to Zorra residents and be responsible for actions and inactions.
  • Teamwork - We will work cooperatively at all levels of the organization and community to accomplish the Township's objectives and to provide our residents with quality service.
  • Transparency - We will conduct all affairs for the Township openly and with complete transparency, except where prohibited by law.These guidelines set minimum standards to communicate with customers efficiently and respectfully.